Altogether, the Nordhessische VerkehrsVerbund (North Hessen Regional Transport Association, or NVV) yearly carries over 70 million passengers by train, tram and bus. Some 13 million people use the train and RegioTram to get around, the rest travel by bus and tram. With 3.5 million passengers a year, the RegioTram has a 26-per-cent share of total passenger rail traffic. The revenue situation has developed positively in the last years. The rail transport earnings rose by four per cent.
As Germany’s first regional transport association and a European leader in passenger rights, the NVV gives its passengers the so-called “5 Minute Guarantee”. If an NVV’s service is more than five minutes late arriving at its destination, the full fare for the journey is refunded; season tickets cards, for example monthly tickets, are refunded pro rata. The customer guarantee also includes quality features such as guaranteed connections, clean vehicles and stops, service, accurate information and friendly service. The guarantee applies throughout the whole of Northern Hessen to all 43 contracted transport companies, at 82 stations, at 4,750 stops, in all city busses, regional busses, trams, RegioTrams and all regional passenger trains.