2Call Informations- und Kommunikationsservice GmbH is subsidiary of the F-Call AG. Together they are one of the largest service centers in the cooperated banking sector. Companies from the Genossenschaftlichen FinanzVerbund (Cooperative FinanceAssociation), more than 200 cooperative banks and clients in other sectors benefit from 2Call’s service philosophy. The client concentrates on his core business and 2Call answers all questions on technical matters. Figures and awards prove 2Call’s claim and success, whose technicians can boast an immediate solution rate of 95 per cent. 2009 the company received the ECCCO-Award, for the best customer care performance.
As a security line of Fiducia IT AG, the employees of 2Call have expertise in all internet-related security matters, including internet banking. Whether a client has a question about phishing attacks or knotty problems to do with payments with electronic banking products, the 2Call team is able to offer secure and competent solutions. Services customised to the needs of individual clients and well-trained employees make 2Call an attractive partner for the technical hotlines of innovative companies.
Telefon +49 (0) 89 9943-2550
Telefax +49 (0) 89 9943-3801
Year of establishment2001
Business activityCall-centre and service centre services;
supporting marketing services;
technical hotline for internet and
technical hotline for internet banking,
new stock exchange listings, bank portals;
a user helpdesk;
and telephone exchange